Your Custom Ring Warranty
One Year and Lifetime
At Krikawa, our mission is to create durable, heirloom-quality custom rings that stand the test of time in design and craftsmanship. We are dedicated to ensuring that each piece is not only beautiful but also robust and enduring.
Focusing on quality materials, precision engineering, and intelligent structural integrity, Krikawa aims to create rings that are not just accessories but treasured family heirlooms.
One Year Warranty
We do warranty all small accents stones in the rings for the first year and will replace them free of charge if they fall out with normal wear within the first year. Krikawa will cover the round trip shipping charge for warranty items
Lifetime Manufacturing Warranty (“Lifetime Warranty”)
We stand behind the quality and craftsmanship of our jewelry. We warrant that Krikawa jewelry will remain free from manufacturing defects and offer a Lifetime Warranty. This Lifetime Warranty does not apply to estate jewelry, artisan-crafted pieces, William Henry products, and other articles not manufactured by Krikawa.
If you believe your article has a manufacturing defect, please contact us so we can evaluate it. You may return the item to us for inspection OR pay a $75 deposit. We will provide you with a FedEx shipping label to return your article to Krikawa for evaluation by our expert jewelers.
If we determine the article has a manufacturing defect, we will repair or, if appropriate, replace the item without charge to you. Your deposit will be fully refunded for all warrantied repairs.
If we determine the damage is not due to a manufacturing defect, we will send you a quote for the cost of repairs before any work is performed. If you approve the quote, your deposit is applied to this repair. If you choose not to have repairs performed, your deposit is applied to the return shipping charge.
Conditions & Exclusions of Krikawa’s Lifetime Warranty:
The Lifetime Warranty is non-transferrable and is available only to the person (or his/her spouse) who purchased the covered product from Krikawa.
Maintenance, repair, sizing or other service performed by someone other than Krikawa voids the Lifetime Warranty.
Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics should not be considered a defect.
The Lifetime Warranty excludes normal wear and tear, loss of stones, theft, damage or loss resulting from failure to obtain repairs necessary to maintain the integrity of the product.
Krikawa offers Extended Service Plans that cover many common wear and tear issues. Examples of common jewelry issues that are not considered manufacturing defects yet are covered under an Extended Service Plan include:
- Repolishing and refinishing rings that are discolored due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Re-tipping prongs.
- Checking and tightening of stones.
- Replacing lost accent stones (under .20 ctw).
We recommend that you insure your jewelry to cover risk of loss or damage not covered by this warranty.
